Terms of Service

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your use of https://teahousesienna.com (the "Site") and the products and services offered by Sienna Teahouse, LLC, doing business as The Teahouse Tapioca & Tea ("we," "us," or "our"), including phone orders, in-store purchases, and catering services (collectively, the "Services").

By accessing the Site or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site or the Services.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place orders, make payments, or enter into catering agreements with us. By using the Services, you represent that you meet this requirement. Minors may browse the Site only with the involvement of a parent or guardian.

3. Phone Orders, Payment, and Pickup

Placing an order

You may place an order by calling (281) 778-0009. When you place an order, you agree to provide accurate information, including your name, a valid mobile phone number, and your order details. All orders are subject to acceptance and availability, and we may decline or limit any order at our discretion.

Payment

After you place a phone order, we will send a payment link by text message to the mobile number you provide. Payments are processed by Square, Inc. ("Square"). By paying through the link, you agree to Square's terms and privacy notice, and you authorize us to charge the total amount of your order, including applicable taxes, to your chosen payment method. Your order will not be prepared until payment is confirmed.

You represent that you are authorized to use the payment method you provide. If a payment is declined, reversed, or disputed, we may cancel the order.

Pickup

Orders are for pickup only at our location at 9050 Highway 6, Suite 110, Missouri City, Texas 77459, during our posted business hours. Please pick up your order promptly. Drinks and food are made fresh and are best enjoyed shortly after preparation. We are not responsible for the quality of orders that are not picked up within a reasonable time after we notify you that they are ready. Orders not picked up on the day they are placed may be discarded without refund.

Pricing

Prices are listed on the Site and in-store and are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Applicable sales tax will be added to your total. We make reasonable efforts to keep menu information accurate but are not responsible for typographical or pricing errors and may cancel any order affected by such an error.

4. Satisfaction Guarantee

If you are not satisfied with a standard menu drink, bring it back at least 50% full and we will make you another one free of charge. This guarantee applies to standard menu items only, excludes catering orders and custom requests, and must be exercised in-store during the same visit. We reserve the right to limit or refuse this guarantee in cases of misuse.

5. Refunds and Cancellations

Because our products are made to order and perishable, all sales are final once an order has been prepared. If you need to cancel a phone order, please call us as soon as possible; we will refund orders that have not yet been prepared. If there is a problem with your order (such as a missing or incorrect item), please let us know at the time of pickup or contact us the same day so we can make it right. Approved refunds will be issued to the original payment method through Square and may take several business days to appear.

6. Catering Services

Catering inquiries may be made by phone. Catering orders are subject to a separate quote and confirmation, and may require a deposit, minimum order, advance notice, and additional terms that we will communicate to you before your order is confirmed. Catering pricing on the Site is for reference and may vary based on quantity, location, date, and services requested. Cancellation terms for catering orders will be provided with your quote and, if none are specified, deposits are non-refundable within 72 hours of the event.

7. Food Allergies and Dietary Information

Our food and drinks are prepared in a shared kitchen and may contain or come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, and shellfish. Menu descriptions, ingredient information, and photos are provided for general information only and may not reflect every ingredient or preparation method. If you have a food allergy or dietary restriction, you must inform our staff before placing your order. You assume all risk associated with consuming our products if you have an allergy or sensitivity.

8. Text Messages

By providing your mobile phone number when placing an order, you consent to receive text messages from us or through Square related to your order, including payment links and pickup notifications. Message and data rates may apply. You may opt out by replying STOP, but doing so may prevent us from sending you a payment link and completing your phone order.

9. Careers and Job Applications

Submitting an application through our Careers page does not create an employment relationship or guarantee an interview or offer. You represent that the information you provide in your application is truthful and accurate. We are an equal opportunity employer.

10. Use of the Site

You agree to use the Site only for lawful purposes. You may not:

• Use the Site in any way that violates applicable law or these Terms
• Attempt to gain unauthorized access to the Site, its servers, or any connected systems
• Interfere with the operation or security of the Site
• Use automated tools to scrape, copy, or harvest content or data from the Site
• Impersonate any person or misrepresent your affiliation with us
• Place fraudulent orders or use a payment method you are not authorized to use

We may suspend or terminate your access to the Site or the Services at any time for any violation of these Terms.

11. Intellectual Property

The Site and its contents, including text, graphics, logos, images, menu names, and design, are owned by Sienna Teahouse, LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws. "The Teahouse Tapioca & Tea" and our logos are our trademarks. You may view and print pages from the Site for personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication, without our prior written consent is prohibited.

12. User Submissions

If you send us feedback, suggestions, reviews, or other content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display that content in connection with our business, including for marketing purposes, without compensation or attribution. You represent that you have the right to grant this license and that your submissions do not violate any third party's rights.

13. Third-Party Services

The Site includes and links to third-party services, including Google Maps and Square. These services are governed by their own terms and privacy policies. We are not responsible for the content, availability, or practices of any third-party service.

14. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT MENU INFORMATION WILL BE COMPLETE OR ACCURATE.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SIENNA TEAHOUSE, LLC AND ITS OWNERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE ORDER OR SERVICE GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless Sienna Teahouse, LLC and its owners, members, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site or Services, or your violation of any law or the rights of a third party.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms, the Site, or the Services will be brought exclusively in the state or federal courts located in Fort Bend County, Texas, and you consent to the personal jurisdiction of those courts. Before filing any claim, you agree to first contact us and attempt in good faith to resolve the dispute informally for at least 30 days.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above and post the new version on the Site. Your continued use of the Site or Services after changes are posted means you accept the updated Terms.

19. General

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Site and Services. You may not assign these Terms without our written consent; we may assign them freely.

20. Contact Us

If you have questions about these Terms, please contact us: