SMS Terms & Consent

Consent is verbal, and it is always collected on an inbound call — you ring the shop to place a pickup order. We do not call customers, and we have no web form, paper form, or mailing list that collects mobile numbers.

Here is exactly how it goes:

• You call the shop to place a pickup order.
• We tell you it is an automated assistant, and that the call is recorded — in the first sentence, before anything else:

  Our assistant says

  Thanks for calling Teahouse! You're speaking with our automated ordering assistant, and this call is recorded. What can I get started for you?

• We take your order and read the whole thing back to you — every drink, its size, its options — and tell you what it comes to, including tax.
• We ask permission to text you, in these words:

  Our assistant asks

  Can I text you a secure payment link to pay before pickup?

• Only if you say yes do we ask for your name and mobile number. We read the number back to you to be sure it is right — plenty of people ring from a shop phone or somebody else's.
• If you say no, we send nothing. No message goes out and your number is not kept for messaging. We will tell you plainly what we can do instead, or put you through to someone at the shop.

Saying yes to that question is the only way a customer's number enters our messaging system.

Everything we send is about the order you just placed on the phone. These are the messages, in full — there are no others:

The payment link goes to Square, our payment processor, and is specific to your order. We do not use link shorteners.

Message frequency varies, but it is bounded by your order: expect three to five messages for an order you place and pay for, nearly all of them within half an hour of your call. We send nothing between orders.

Reply STOP to any message and we will stop texting that number immediately. You can still order by phone — you would simply arrange payment with staff instead.

Reply HELP to any message for help, or call the shop on (281) 778-0009.

Message and data rates may apply, depending on your mobile plan. We do not charge for messages.

We use your mobile number for one thing: sending you the messages listed in section 2 about your order. We do not sell your number, and we do not share mobile information with third parties or affiliates for their marketing or promotional purposes. Your number is handled by our messaging and payment providers only so that these messages and your payment link can reach you.

When you say yes, we record that you consented, the exact wording you were asked, when you were asked it, and the number you gave us. That record exists so we can show, later, precisely what you agreed to.